Privacy Policy

Introduction

Welcome to Zeeski Luxe Hair ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website zeeskiluxehair.co.za or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at info@zeeskiluxehair.co.za.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order on our website
• Contact us via email, phone, or WhatsApp
• Subscribe to our newsletter or marketing communications
• Leave a review or testimonial

The types of personal information we may collect include your full name, email address, phone number, delivery address, and payment information (processed securely through our payment providers).

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and deliver products to you
• Send you order confirmations, tracking updates, and delivery notifications
• Respond to your enquiries and provide customer support
• Send you promotional communications (only if you have opted in)
• Improve our website, products, and services
• Comply with legal obligations under South African law

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:

• Courier and delivery partners for order fulfilment
• Payment processors for secure transaction handling
• Email and communication service providers

All third parties are required to keep your information confidential and may not use it for any other purpose.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@zeeskiluxehair.co.za.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, although this may affect the functionality of our website.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.