Everything you need to know about our wigs, ordering, delivery across South Africa and aftercare. All in one place.
Simply browse our shop, select the wig you love, choose your preferred style and length, then click Add to Cart. Follow the checkout steps and complete your payment. You will receive a confirmation email shortly after. You can also WhatsApp us to place an order directly.
We accept all major payment methods including credit and debit cards (Visa, Mastercard), EFT bank transfers, and PayFast. All payments are secure and encrypted for your protection.
Absolutely! You can reach us directly on +27 62 715-6864 to place your order, ask questions, or get personalised wig recommendations. We love chatting with our customers!
You can cancel or modify your order within 24 hours of placing it, as long as it has not been dispatched. Please contact us as soon as possible via WhatsApp on +27 62 715-6864 or email us at info@zeeskiluxehair.co.za.
Yes! We deliver nationwide across South Africa, from Johannesburg and Pretoria to Cape Town, Durban, Port Elizabeth, and everywhere in between. No matter where you are in SA, we have got you covered. 🇿🇦
Standard delivery takes 3 to 5 business days. Orders placed before 12:00 PM are typically dispatched the same day. Remote and rural areas may take up to 7 business days.
Yes! Once your order is dispatched, you will receive a tracking number via email and WhatsApp so you can follow your order every step of the way.
Yes! All our wigs are made from 100% premium human hair, carefully sourced from trusted suppliers. Human hair wigs look natural, feel soft, and can be styled with heat tools just like your own hair.
Because our wigs are 100% human hair, they can be dyed or coloured. However, we recommend having this done by a professional stylist to maintain the quality and longevity of the hair.
Most of our wigs come with adjustable straps that fit most head sizes. To measure your head, use a soft measuring tape around your hairline. If you are unsure, contact us on WhatsApp and we will help you find the perfect fit.
A lace front wig has lace only along the front hairline, giving a natural looking hairline. A full lace wig has lace all around, allowing you to part the hair in any direction and offering more styling versatility.
Gently detangle the wig before washing. Use lukewarm water and a sulphate free shampoo. Work the shampoo through the hair from root to tip. Rinse thoroughly, apply a moisturising conditioner, then let it air dry on a wig stand. Avoid wringing or rubbing the hair.
Yes! Our 100% human hair wigs can be blow dried, straightened, curled, and styled with heat tools. Always use a heat protectant spray before applying any heat. We recommend keeping the temperature below 180°C to preserve the hair quality.
Store your wig on a wig stand or mannequin head to maintain its shape. Keep it in a cool, dry place away from direct sunlight. If you need to store it in a bag, use a silk or satin bag to prevent tangling and frizz.
We accept returns within 7 days of delivery, provided the wig is in its original condition, unworn, unwashed, and with all tags attached. For hygiene reasons, wigs that have been worn cannot be returned. Please contact us before sending any returns.
We sincerely apologise if this happens! Please take photos of the item and contact us within 48 hours of receiving your order via WhatsApp on +27 62 715-6864. We will arrange a replacement or full refund as quickly as possible.
Once we receive and inspect the returned item, refunds are processed within 5 to 7 business days. The refund will be returned to your original payment method. You will receive a confirmation email once it has been processed.
Our team is always happy to help. Reach out on WhatsApp or send us a message and we will get back to you as soon as possible.